We hope that you are satisfied with all the products you have bought from us. However, if you are not completely satisfied, you will find details of our refund policy below.
We strongly recommend that all items be fully tested at the time of delivery.
Unless otherwise stated, an item may generally be returned within the applicable return window if it meets one or more of the following conditions:
It is different from what was ordered.
It is defective.
Upon delivery physical damage suffered.
Some parts are missing
. We will gladly accept a full return and issue a full refund for prescription drugs if one or more of the following conditions are met:
If the products do not match your order / your recipe
Products are broken or physically damaged
Products have a shelf life of less than 3 months
You have the right to return your items within 14 working days and receive a full refund.
All items must be returned in their original condition with undamaged price tags, instruction manual, warranty cards, original accessories and in the manufacturer’s original packaging / box.
In the case of medicines, the articles must be returned completely and in their original condition with intact cardboard, strips and packaging.
If you would like to return a device with personal information, make sure that you have removed all this information from the device before returning it. Cathinone Store is not responsible for the misuse or use of this information.
Please note that we can not accept returns for the following reasons:
Unsealed items with a protective seal for reasons of health or hygiene.
Products purchased in a sell-out and marked as “not refundable” on the category detail page or product detail page.
How can I return an article?
Please contact our customer service within 14 working days of receiving your items via email or fill out the form on our contact page.
Once you have notified our customer service team about the return of your items, you will receive instructions on how and where to send or return your returned items. The options may include shipping by courier service, collection by our delivery service, or shipping to a designated Cathinone store. Please note that not all options are available in all areas and our customer service makes every effort to provide a convenient option.
Unfortunately, we can not cover the cost of returning your items and will not be liable for any damages incurred during shipment. Please make sure they are properly secured and packed. We recommend sending the return shipment via courier service if required.
How long does it take for my return to be processed?
We will endeavor to process your return within 24 hours of receipt of the item. However, it may take up to 30 days for the original payment to be refunded.
Please note that when processing the return, we are entitled to deduct an amount from the refund to account for any loss of revenue equal to 100% of the returned items if the loss is due to unnecessary treatment of the goods by you.
In some cases, instead of a refund, we may offer only one replacement or one credit. We will notify you accordingly as soon as the return is processed by our return department.
If you wish to cancel your order, you can do so by logging in to your account in the Order History section of the website while the status of the order is in a well-established state.
Once the order has been approved by our team, please contact our customer service team via email for cancellation requests. If the request is received before shipping the order, a full refund will be made.
Once the order has been shipped, cancellations will be treated as returns. The procedure described in the “Returns” section is applicable.